Frequently asked questions
Everything you need to know — orders, shipping, payments and more.
Orders & Payment
We accept major cards, mobile money, and cash on delivery in supported areas.
Yes — choose “Pick up in store” at checkout and collect from any location with stock.
Products
Yes. Inventory is synced across every channel, so the number you see is the number we have.
Popular items are restocked regularly. Add an item to your wishlist to keep track of it.
Shipping & Returns
Most orders ship within 1–2 business days. Delivery typically takes 3–5 business days depending on your location.
You can return unused items within 30 days of delivery for a full refund. Items must be in original packaging.